For patients

Well prepared for your visit

How to prepare for examinations, which insurance we accept and how you receive your results.

Before your examination

Come in the morning without breakfast – 8 to 12 hours without food. Water is allowed.

Six hours without food and drinks with gas. Bring older findings if you have them.

Wear comfortable clothes and sports shoes. Take your usual medicines unless the doctor says otherwise.

Bring a list of all medicines you take, including the dose – or simply the packages.

Bring the vaccination record and the child’s favourite toy – it makes the visit much easier.

We work with most health insurers. Please bring your insurance card – we settle directly whenever possible. Self-payers pay by card or cash.

Most laboratory results are ready on the same day. You receive them by e-mail or collect them at the reception – a doctor explains anything unusual.

Good to know

Do I need a referral?

No. You can book any specialist directly. Some insurers require a referral for reimbursement – our family doctors can issue one.

How quickly do I get an appointment?

Usually within two working days, for urgent complaints on the same day.

Can I give blood without an appointment?

Yes, from Monday to Saturday between 8 and 11 a.m.

How do I cancel an appointment?

Call us or answer the confirmation e-mail – please at least 24 hours in advance.

Is there parking?

Yes, our patients park free of charge in the courtyard. The entrance is step-free.

Choose a department, a doctor and a day – we confirm within a few hours.

In a medical emergency call 112 at once. For urgent problems during opening hours call us – we will see you on the same day.